FAQs

JTI Collect Platform FAQs

How many times can I enter the same competition?

Each competition can be entered only 1 single time.

Are there any terms and conditions associated with competitions?

Each competition has its own set of terms and conditions.

How many competitions can I enter?

You can enter all competitions available. One entry per user per competition.

How long are competitions open for?

The closing date for entries is always clearly stated for each competition.

General FAQs

How do I reset my password?

You can reset your password using a link at the log in page. Simply click on ‘Forgot your password?’ and follow on-screen instructions.

I’m having problems using the platform, who can I ask for help?

We’re here to help with anything you might need, please contact our support team via email: support@jticollect.com. Describing the issue in detail and attaching screen shot will help us resolve your problems quicker.